We answer within two business days.
Email george@investigate.health with the word Accord in the subject. Include your username (never your password) and, if it helps, what you were doing when something went wrong.
They need the 12-character invite code from your Settings screen, entered exactly. A code only works while the connection is still waiting for a second person.
The kind of connection is set by whoever started it and cannot be changed once both people have joined. Unpair from Settings, start a new connection, and choose again. Your conversation history is kept.
Subscriptions are billed by Apple or Google. To cancel, use your App Store or Google Play account settings; access continues to the end of the paid period. Refunds are requested from Apple or Google. If you subscribed and the app still shows you as unsubscribed, use Restore Purchase in Settings.
Settings → Delete all my data. Your sessions end immediately and your data is purged within 30 days. You can also export your data from Settings first.
Accord is not an emergency service. If you or someone else is in immediate danger, call 911 or your local emergency number. In the United States, the Domestic Violence Hotline is 1-800-799-7233 and the Suicide and Crisis Lifeline is 988.